Product return

The product can be returned within 15 days from the day of receipt of the shipment by attaching the invoice, while the product must be unused, undamaged and packed in its original packaging with a label. Packaged products are returned via express mail to the address you receive from our sellers at your own expense. In case of a refund, regardless of the reason for the refund, Stork Impex DOOEL has the obligation to make the refund exclusively via VISA, EC/MC and Maestro, which means that the bank, at the request of the seller, will refund the funds to the card user's account. The entire refund procedure may take up to 15 working days.

After the courier service has delivered the package to you, please check the product and if there is any visible damage (torn parts or crushing) or the product does not comply with your order, please do not ask by phone on the following numbers: 02 3175 595, 070 367 727 08:30-16:30, or send us an email with your details (name, surname and phone) at the address info@zdravzivot.mk and indicate the reasons for which you want to exchange/return the package. Please contact us within 24 hours of receiving the shipment at the latest. Our operators will inform you about the further procedure as soon as possible.

If the purchased product has defects in terms of the provisions of the Law on Consumer Protection, please contact us at 08:30-16:30, 02 3175 595, 070 367 727 or send an email with your details (name, surname and phone) to info@zdravzivot.mk for further instructions on processing your request.

Right to cancel a document.